This Refund Policy explains the conditions under which refunds are provided by Paws-4-Joy.
Returns and refunds
We want you to be satisfied with your purchase.
If your order arrives damaged, defective, or incorrect, you may be eligible for a refund.
Eligibility for a refund
To qualify for a refund:
- The issue must be reported within 30 days of delivery
- The product must be damaged, defective, or not as described
- Proof of the issue (photos or video) may be required
- Please note that we do not accept returns for reasons such as incorrect size selection or change of mind.
Refund process
To request a refund, please contact us at
info@paws-4-joy.com with your order number and a description of the issue.
Once your request is reviewed and approved, the refund will be processed to the original payment method.
Refund timing
Refunds are usually processed within 5–10 business days after approval, depending on your payment provider.
Non-refundable items
Refunds are not available for items that have been used, damaged after delivery, or reported outside the 30-day period.
Contact
For any questions regarding refunds, please contact us at
info@paws-4-joy.com