Order confirmed
Your order details are received and prepared for review.
Shipping & Delivery
Your Order, Carefully Made and Delivered
Each personalized piece is created especially for you, with free shipping on every order.
How your order travels
From your details to your door
Personalized orders move through a few careful steps before free delivery begins.
Personalization reviewed
Your photo, name, date or message is checked before your piece moves forward. If a photo is too unclear, we will contact you.
Your piece is created
The personalized detail is prepared and your jewelry is made with care.
Packed, shipped and tracked
Once dispatched, tracking details are sent to the email used at checkout.
Personalization & Production
Made especially for you
Personalized pieces usually require 2-5 business days for preparation and production before dispatch. This is separate from delivery time.
Clear photos and complete personalization details help prevent delays. Please use a JPG, JPEG or PNG image where your pet's face is sharp, well lit and easy to see, then review the spelling, dates, shipping address and upload before checkout.
Estimated Delivery Times
After dispatch
These estimates apply after personalization is complete and the parcel has been dispatched.
Destination
Estimated delivery after dispatch
United States
2-5 business days with tracked USPS delivery
United Kingdom
3-6 business days
Cyprus
4-8 business days
Business days do not include weekends or public holidays.
Free shipping applies to every order. Current delivery availability for your address is confirmed during checkout.
Free Shipping
Enjoy free shipping with every personalized order. You only pay for the piece you choose — delivery is on us.
Tracking Your Order
You will receive tracking details by email after dispatch. Tracking links can take a little time to update after the first scan by the carrier.
Delivery Availability
Delivery availability is shown at checkout. Paws4Joy covers shipping, while customs duties, import taxes or local fees may still be set by local authorities depending on your country.
Possible Delays
Carrier delays, customs checks, incomplete addresses, unclear photos and busy seasonal periods can affect the final delivery date.
Address Changes
If you need to change your shipping address, contact support as soon as possible with your order number and the corrected address. Once an order has been dispatched, address changes may no longer be possible.
Missing or Damaged Parcel
If your order looks delayed, missing, damaged or incorrect, please contact support with your order number, tracking information and clear photos if something arrived damaged.
FAQ
Shipping questions
How long does personalization take?
Personalized pieces usually require 2-5 business days for preparation and production before dispatch.
How long does shipping take?
Shipping time depends on the destination and begins after your order has been personalized and dispatched.
When will my order be dispatched?
Your order is dispatched after personalization, production and packing are complete.
How do I track my order?
Tracking details are emailed after dispatch. The link may take time to update after the carrier's first scan.
Where do you deliver?
Available delivery destinations are shown at checkout after you enter your address. Shipping is free on every order.
Is shipping free?
Shipping is free on every order. No Paws4Joy shipping fee is added at checkout; you pay for the personalized piece you choose.
Can I change my shipping address?
Contact support as soon as possible. If the order has not been dispatched, the team will do their best to help.
What if my tracking has not updated?
Tracking can stay quiet for a short time after label creation. If it still looks unusual, contact support with your order number.
Will I have to pay customs or import fees?
Customs duties, import taxes or local fees may apply depending on your country and are set by local authorities.
What should I do if my order is delayed or missing?
Check the latest tracking update first, then contact support with your order number if the parcel appears delayed or missing.
Need help?
We will gladly look into it
For delivery questions, personalization concerns or address updates, include your order number so support can help faster.
Contact Support