We collect information needed to process orders, personalize products, provide support and keep the store secure.
Privacy
Privacy Policy
This page explains how Paws4Joy collects, uses and protects information when you visit the store, place an order, upload personalization details or contact support.
Use info@paws-4-joy.com for privacy questions or requests about your personal information.
Depending on your location, you may request access, correction, deletion, portability or an opt-out where applicable.
Information we collect
When you use Paws4Joy, we may collect information you provide directly and information needed to run the store. This can include your name, email address, shipping address, billing details, order history, personalization notes, uploaded pet photos, messages, dates, names or other details you choose to add to a product.
We may also receive technical information such as device details, browser type, IP address, cookie identifiers, pages viewed and actions taken on the store.
How we use your information
- to process payments, confirm orders and provide order updates;
- to personalize jewelry using the details you submit;
- to arrange shipping, tracking and delivery support;
- to answer messages, resolve order issues and prevent fraud or misuse;
- to improve the store experience, product selection and customer support;
- to send marketing only where permitted or where you have chosen to receive it.
Who helps us process information
Paws4Joy uses trusted service providers to operate the store. These may include Shopify, payment processors, shipping carriers, email and customer support tools, analytics tools, fraud prevention services and production-related services needed to make personalized products.
Payment details are handled by secure payment providers. Paws4Joy does not store full card numbers on the website.
Cookies and analytics
The store may use cookies and similar technologies to remember preferences, keep the cart working, measure site performance, understand how visitors use the store and support security. You can manage cookies through your browser settings, though some store features may not work correctly if essential cookies are blocked.
Personalization photos and messages
Photos, names, dates and messages submitted for personalization are used to create and support your order. Please only upload images and wording that you have the right to use. If you contact support about a design, those details may also be reviewed to answer your question.
International processing and retention
Your information may be processed in countries other than where you live because the store and service providers may operate internationally. We keep order and support information only for as long as needed for the purposes described here, including legal, tax, accounting, fraud prevention and customer support needs.
Your choices and privacy rights
Depending on your location, you may have rights to request access to your personal information, ask for corrections, request deletion, receive a copy of your information, object to certain uses, withdraw consent or opt out of certain types of data use where applicable.
To make a request, email info@paws-4-joy.com. We may need to verify your identity before acting on a request.
Children's privacy
Paws4Joy is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can review it.
Questions about privacy?
Email info@paws-4-joy.com. Please include enough detail for us to understand your request, but avoid sending unnecessary sensitive information.