This Refund Policy explains the conditions under which refunds may be provided by Paws-4-Joy.
When a Refund May Apply
If your order arrives damaged, defective, or incorrect, you may be eligible for a refund.
Refund Eligibility
To request a refund, the following conditions must be met:
- The issue must be reported within 30 days of delivery
- The product must be damaged, defective, or not as described
- We may ask for photos or video as proof of the issue
Please note that refunds are not available for incorrect size selection, change of mind, used items, damage that happens after delivery, or claims submitted after the 30-day period.
How to Request a Refund
Please contact us at info@paws-4-joy.com and include your order number plus a short description of the issue. Once your request is reviewed and approved, the refund will be sent to the original payment method.
Refund Timing
Approved refunds are usually processed within 5-10 business days, depending on your payment provider.
Contact
If you have questions about refunds, please contact info@paws-4-joy.com.